Privacy Policy Notice

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The policy: This privacy policy notice is for this website; www.eldonelectrical.co.uk, served by Eldon Electrical or 16, Peverel Road, Ifield, Crawley, West Sussex RH11 0TH and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. It also outlines how we process customer information. If you do not agree to the following policy you may wish to cease viewing / using this website.

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Policy key definitions:

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• "I", "our", "us", or "we" refer to the business, Eldon Electrical

• "you", "the user" refer to the person(s) using this website and / or the Customer.

• GDPR means General Data Protection Act.

• PECR means Privacy & Electronic Communications Regulation.

• ICO means Information Commissioner's Office.

• Cookies mean small files stored on a users computer or device.

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Processing of your personal data

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Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

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• Lawful basis: Consent
  The reason we use this basis: To reply to contact forms on our website.
  We process your information in the following ways: We only use this information to reply to contact forms submitted on this website.
  Data retention period: We will continue to process your information under this basis until you withdraw consent or become a customer, at which point your information will be processed under the ‘Legitimate Interest’ section of this policy. Should you not become a customer, your information will be discarded after a period of 6 months.
  Sharing your information: We do not share your information with third parties. We do not use you information for marketing purposes or for any reason other than directly replying to your enquiry.

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• Lawful basis: Legitimate interests
  The reason we use this basis: To process finance information for customer invoicing.
  We process your information in the following ways: We use a third part accounts package, Quickfile, for accounts processing.
  Data retention period: 6 years, as per HMRC requirements.
  Sharing your information: We do not share your information with additional third parties. For more information on Quickfile data protection, please view their Privacy Policy

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If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

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Your individual rights

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Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restrict processing;

• the right to data portability;

• the right to object; and

• the right not to be subject to automated decision-making including profiling.

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You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

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Internet cookies

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We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

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We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

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Data security and protection

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We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.